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Damages

If your purchase(s) arrive damaged, please complete a DAMAGE CLAIM FORM.

Damage claims require photograph(s) to show proof of damage or defect as well as proof of purchase. Photographs must include damaged item, packaging, and all packing materials. Claims with all required documentation and photographs must be submitted and received within 72 hours from receipt of shipment. Claims submitted without all required photographs will not be approved.

Unauthorized returns will not be accepted. Returns due to damage or defect will be replaced. If the damaged or defective item is no longer available, the purchase will be refunded. 

Please retain all original packaging and packing materials while your claim is being reviewed.

If Route+ Shipping Insurance was added to the cart during checkout, please reach out to them directly to deal with damaged, lost or stolen packages: Route Help